LA'XA Return & Refund Policy
At LA'XA, we stand behind the quality of every piece we curate. Your satisfaction is at the heart of what we do. If for any reason your order does not meet our luxury standards, our hassle-free, no-return policy ensures you are protected.
Eligibility for Returns & Refunds
We want you to feel secure when shopping with LAXA. You may request a refund or replacement if your order falls under any of the following:
Item arrives damaged or broken.
Item is incorrect (wrong product, size, or variant).
Item is missing from the order.
Significant delays in delivery beyond reasonable timeframes.
No Return Required
Unlike traditional stores, you do not need to send the item back.
Simply provide clear photo or video proof of the issue.
Once verified, you may choose:
Full Refund – returned to your original payment method.
Free Replacement – we’ll ship a new item at no extra cost.
This is our way of ensuring your luxury shopping experience remains seamless, premium, and stress-free.
How to Request a Return or Refund
To initiate a claim, kindly email our Returns Team at:
Please include the following details:
Your Order Number
Full Name & Email used for purchase
Clear photo/video proof of the issue
A short description of the problem
Whether you prefer a Refund or a Replacement
Timeframe for Requests
All requests must be made within 7 days of delivery.
Refunds or replacements are typically processed within 3–7 business days after verification.
Exclusions
Refunds or replacements may not apply if:
Proof provided is insufficient or unclear.
Request is made after 7 days of delivery.
The issue is due to buyer’s misuse or mishandling.
Our Promise
At LA’XA, every piece you order should reflect timeless elegance and flawless quality. If it doesn’t, we’ll make it right – no questions asked, no returns required.
